Our cutoff for orders to go out during the week is Saturday. All orders go out Monday through Wednesday, so if you placed your order Sunday or after, it doesn’t ship out till the following week.

Shipping is always “2-day” but that is only to ensure your jumper’s safety by keeping it in transit for a short period of time.

Occasionally we are able to get out some orders after the cutoff, but we are a small business and often maxed out on how many orders we can manage!

All orders will say “pending” until we’ve created a shipping label. Most labels are created the night before, or the day of, when your order goes out. After they’re dropped off I mark the order as fulfilled which sends out an automated email with your tracking number. I usually get to that by the end of business day/early evening (PST).

We have a $10 cancellation charge for all canceled orders. We are happy to refund anyone’s order for any reason but I’m afraid, as a small business, we incur processing fees that do not get refunded when we cancel an order for you.

It’s very important to not ship anytime near a weekend for the jumpers safety. The package can often get held up over the weekend and a 2-day trip suddenly becomes 4 or more days.

Beyond that, we also have to feed and mist hundreds of young jumpers and handle the myriad of other duties of a small business!

I usually respond within 3 minutes to 3 hours depending on how busy I am. While I frequently respond to emails at all hours of the day and night, please understand that it’s more reasonable to assume you will receive a response to a late night email during business hours (PST). 😊

If you haven’t received an order confirmation, please check your spam! Those are automated and I’m afraid I don’t have much control over those. If you still don’t see it just check with me and I’ll happily confirm your order was placed and will manually resend it if desired.

We carefully pack and ship all orders with the safety of the jumper as our top priority.

All jumpers go out in an uncrushable plastic jar (not a cheap, flimsy deli cup) with food and moisture to get them safely to their destination.

Both jumpers and items are then packed securely so that they’re well padded and won’t shift or jostle during their trip.

I check the temperatures of every order’s destination all year round. If it’s too hot or cold it may have to go via FedEx to one of their climate-controlled hubs for you to pick up.

It’s no problem for us to change or add to your order in any way you like, so just send us an email and we’ll handle it promptly. It’s very unlikely you will incur any additional postal costs!

We are happy to hold your order, change your address, or ship to a different address. We often accommodate, whatever the circumstance. Just let us know!

We ship safely throughout most of the United States through most of the year.

No , I’m afraid we don’t as it’s just not adequately safe. Not to mention shipping 1-2 day to other countries is ridiculously expensive!